Last Updated: 26 August 2026

This Refund & Cancellation Policy applies to purchases made on Aistro (aistro.in and the Aistro mobile app), operated by Zodiac Reflections Astro Research & Consultancy. Please read it together with our Terms & Conditions.

Purchases made through the app stores

When you buy credits or an Aistro Pro subscription inside the mobile app through Google Play (or Apple where available), the purchase and any refund are handled by that app store under its own policies. To cancel a subscription or request a refund for an in-app purchase, use your Google Play or Apple account settings. We can help where we are able, but the app store makes the final decision on those refunds.

Credits (credit packs)

Credits power the AI features. One credit is worth about one rupee, and packs are sold on the website (via Paytm) and in the app (via the app store). We issue a refund when:

• You were charged but the credits were not added to your wallet due to a technical or payment error.
• You were charged more than once for the same purchase (a duplicate transaction).
• A payment was deducted but the transaction failed or did not complete.

Because credits are a digital benefit delivered instantly, credits that have already been spent on a reading are not refundable.

Unused credits are non-refundable once purchased, except where a refund is required by law or by the billing-error cases above (charged but not credited, duplicate charge, or a failed transaction). Credits do not expire, so any balance you buy stays available in your account for you to use.

Aistro Pro (consumer subscription, ₹299 per month)

• On the website: Aistro Pro is paid month by month through Paytm, with no auto-debit. You keep access until the end of the month you have paid for, and there is nothing to cancel because you are not charged again unless you choose to renew.
• In the mobile app: Aistro Pro is an auto-renewing subscription billed by the app store. Cancel it any time in your Google Play or Apple account settings to stop the next renewal; you keep access until the end of the current paid period. Store refund policies apply to app-store subscriptions.
• A started month is generally non-refundable, because the Pro features are available to use for that month.
• We will refund a payment made in error, a duplicate payment, or a payment collected after you cancelled, to your original payment method (for app-store purchases, through the store).

Aistro for Professionals (₹1,499 per month)

Aistro for Professionals is an invite-only monthly software subscription for practitioners (₹1,499 per month, in INR). It begins with a free trial. Billing is manual: you pay the monthly fee by UPI and we confirm it. There is no auto-debit.

• Cancel anytime. Simply stop paying, or email support@aistro.in. You keep access until the end of the month you have already paid for; nothing is charged after that.
• No charge during the free trial. If you do not pay after the trial, you are not charged.
• A paid month is generally non-refundable once it has started, because the software is available to use for that month.
• We will refund a payment made in error, a duplicate payment, or a payment collected after you cancelled, to your original payment method.

Consultations (one-to-one human sessions)

Consultations are paid, personally delivered sessions booked separately (usually over WhatsApp), not through in-app credits. A consultation is non-refundable once your session slot is reserved. If you need to reschedule, contact us at support@aistro.in before the session.

You may reschedule a consultation once, free of charge, if you give us at least 24 hours notice before the session. Sessions rescheduled at short notice or missed (no-show) are non-refundable, and a consultation is non-refundable once it has been delivered.

Remedy Concierge and physical items

Aistro does not sell physical remedy items inside the app. When you ask us to arrange a remedy, any sourcing, price, payment, and delivery is agreed with you separately.

Because any physical item is sourced and arranged with you individually, the price, shipping, replacement, and return terms for that specific item are agreed with you in writing before you pay. Those agreed terms apply to that order.

How to request a refund

For website payments, email support@aistro.in within 7 days of the transaction with your registered phone number or email and the payment reference (UPI or transaction ID). Eligible refunds are processed within 5 to 7 business days to the original payment method. For in-app purchases, request the refund through Google Play or Apple.

Contact

For any billing question, reach us via our Contact page or at support@aistro.in.